Frequently Asked Questions (FAQ)
✦ What payment methods do you offer?
We accept Knet, Visa, Mastercard, Mada, Apple Pay, and Cash on Delivery (COD) within Kuwait only. Installment options like Tabby and Tamara will be available soon.
✦ What is the delivery time within Kuwait?
Delivery usually takes 1 to 2 business days.
✦ Do you offer international shipping?
Yes, we ship to all Gulf countries and worldwide through companies like FedEx, DHL, Aramex, and UPS.
✦ What is your return policy?
You can return products within 7 days provided they are unused and in their original condition.
✦ Are your products 100% natural?
Yes, all our products are natural, organic, fragrance-free, chemical-free, and safe for very sensitive skin.
✦ Are honey products safe for the skin?
Yes, we offer organic products derived from honey, royal jelly, propolis, and natural oils that support skin regeneration and healing — scientifically proven.
✦ Can honey products be used topically?
Yes, we have special skincare and body care products derived from honey, not pure honey itself.
✦ Are honey products suitable for sensitive skin?
Yes, our honey-based skincare products are fragrance-free and non-irritating, perfect for highly sensitive skin.
✦ What types of honey do you offer?
- Wild Samar Honey
- Barm Honey
- Royal Sidr Honey
- Sidr Wadi Honey
- Mountain Flower Honey
- Frankincense Honey
- Acacia Honey
✦ What is the difference between Jojari frankincense and others?
High-quality Omani Jojari frankincense is used for therapeutic and cosmetic purposes and is rich in natural collagen and divine cortisone.
✦ Do you have hair care products?
Yes, we offer natural hair care collections including:
- Wild herbs collection
- Raw shea butter and organic oils
- Organic hair dyes and henna leaves
✦ Do your products help with hair loss?
Yes, our products nourish the hair from the roots and stimulate natural growth using oils and plant extracts.
✦ Do you have skincare products?
Yes, our collections include:
- Frankincense and honey creams
- Organic oils
- Effective plant extracts
- Containing plant-based hyaluronic acid and retinol
- Targeting wrinkles, pigmentation, and acne
✦ Do you support environmental sustainability?
Yes, all our packaging is recyclable ♻️.
✦ Are your products certified?
Yes, our products are registered with:
- US FDA & USDA
- Ministry of Agriculture and Health in the Sultanate of Oman
Our honey is also lab-tested for quality assurance.
✦ How can I contact you?
You can reach us via WhatsApp or Instagram: @knozbalqees.